Privacy policy

Last updated: 2 October 2026

1. Who is responsible for your personal data?

Adtion B.V., trading as Marinaut.nl, is the controller of personal data processed through our website, online store, showroom and other services.

Adtion B.V. / Marinaut.nl
Cargadoorweg 25
6541 BT Nijmegen
Netherlands
Chamber of Commerce: 09189436
VAT: NL820163879B01
Telephone: +31 (0)24 799 8041
Email: info@marinaut.nl

2. What personal data do we process?

Depending on how you use our website and services, we may process the following personal data, among other things:

• name, address, place of residence and delivery address;
• email address and telephone number;
• billing and business details;
• order, quotation, payment, return and warranty details;
• details of purchased products, serial numbers and service or maintenance history;
• information you provide through email, telephone, forms, chat or the showroom;
• account details and preferences;
• IP address, browser, device and usage data;
• cookie and analytical data, insofar as permitted;
• data needed for fraud prevention, security and dispute handling.

We do not knowingly request special categories of personal data unless processing them is necessary in an exceptional case and permitted by law.

3. Why do we use personal data?

Orders, quotations and agreements

We use personal data to prepare quotations, process orders and payments, deliver products, schedule appointments and perform our agreement with you.

Legal basis: performance of the agreement or taking steps at your request before entering into an agreement.

Customer service, warranty and repairs

We process data to handle questions, complaints, warranty claims, returns, repairs and technical support. Where necessary to assess a report, we may process relevant product, motor, battery, BMS, fault code, photographic or maintenance data.

Legal basis: performance of the agreement, a legal obligation and/or our legitimate interest in properly investigating requests and protecting our rights.

Administration and legal obligations

We process and retain data for our financial administration, tax obligations, invoicing and other legal obligations.

Legal basis: legal obligation.

Security and fraud prevention

We may use personal data to prevent or investigate misuse, fraud, unauthorised access, payment risks and security incidents.

Legal basis: our legitimate interest in protecting our business, customers, systems and transactions.

Improving the website and services

We may process usage and analytical data to improve our website, online store, products, advertisements and services. Where consent is required, we process these data only after you have given consent.

Legal basis: consent and, where legally permitted, legitimate interest.

Marketing

We may use contact details to inform existing customers about relevant products and services insofar as legally permitted. For other forms of direct marketing, we request consent when necessary. You can always unsubscribe from marketing communications.

Legal basis: consent or, where legally permitted, legitimate interest.

4. Cookies and similar technologies

Marinaut.nl uses cookies and similar technologies. Functional cookies are necessary for the website and online store to work properly. Analytical cookies help us understand website usage. We use marketing and tracking cookies only insofar as there is a valid legal basis and, where required, after you have given consent.

You can view or adjust your choices through the cookie banner or privacy settings. Withdrawing consent does not affect the lawfulness of processing before withdrawal.

5. Shopify

Our online store runs on Shopify. Shopify processes personal data necessary to provide the online store, checkout, customer accounts, transactions and related functionality.

For certain features, Shopify may act as an independent controller and may process data in countries outside the Netherlands or the European Economic Area. For more information about processing by Shopify, consult Shopify's privacy policy and privacy portal.

6. Google and online marketing

We may use Google services for purposes such as analytics, advertising measurement and online marketing. The data processed depend on the service used and your cookie or privacy choices.

Where consent is necessary for this processing, the relevant technologies are activated only after that consent is given. Google may process personal data outside the EEA. Appropriate safeguards are applied where necessary.

7. With whom do we share personal data?

We do not sell your personal data as a commodity. Where necessary, we may share personal data with parties supporting our services, such as:

• Shopify and other IT, hosting and cloud service providers;
• payment service providers and financial service providers;
• carriers, freight forwarders and logistics service providers;
• suppliers, manufacturers and importers where necessary for delivery, technical support or warranty;
• accounting, administrative and legal service providers;
• analytics, advertising and marketing platforms, insofar as permitted;
• government authorities where we are legally obliged to provide data.

Where a party processes personal data solely on our behalf, we make appropriate security and processing arrangements where necessary.

8. International transfers

Some service providers may process personal data outside the European Economic Area. Where an adequate level of protection has not been established for such a country, we or our service provider use appropriate safeguards where required, such as standard contractual clauses approved by the European Commission or another legally permitted transfer mechanism.

9. How long do we retain personal data?

We retain personal data no longer than necessary for the purpose for which they were collected, unless a statutory retention period or an ongoing dispute requires longer retention.

• Financial and tax administration: generally 7 years, or longer where a specific statutory retention period applies.
• Order, invoice and transaction data: generally 7 years insofar as part of the tax administration.
• Quotations and customer contact without an agreement: as long as reasonably necessary for follow-up, and thereafter no longer than necessary.
• Service, warranty and repair data: as long as they may be relevant to the agreement, warranty, product lifespan, disputes or legal obligations.
• Account data: while the account is active or while the data are necessary for ongoing agreements or legal obligations.
• Marketing data: until you unsubscribe or the data are no longer needed for the relevant marketing purpose.
• Cookie and analytics data: according to the retention periods of the relevant cookie or service and your privacy choices.

If data are needed for longer for a legal dispute, fraud investigation or establishing, exercising or substantiating a legal claim, we may retain the relevant data for that necessary period.

10. Security

We take appropriate technical and organisational measures to protect personal data against loss, unauthorised access, unauthorised alteration and other misuse. However, no digital system can guarantee absolute security.

11. Your privacy rights

Insofar as the GDPR applies, you may, subject to conditions, exercise the following rights, among others:

• the right to access your personal data;
• the right to correct inaccurate data;
• the right to erasure of personal data;
• the right to restriction of processing;
• the right to data portability;
• the right to object to certain processing;
• the right to withdraw consent at any time.

You may send a request to info@marinaut.nl. We may request additional information where reasonably necessary to verify your identity.

Some rights are not absolute. For example, we may refuse a request in whole or in part where we must retain data by law or another statutory exception applies.

12. Automated decision-making

Adtion does not make decisions based solely on automated processing that have legal effects on customers or similarly significantly affect them, unless legally permitted and appropriate safeguards have been taken.

13. Children's data

Our products and services are not specifically directed at children. We do not knowingly collect children's personal data where consent from a parent or legal representative is required and has not been obtained.

14. Third-party links and services

Our website may contain third-party links, widgets or integrations. When you use an external website or service, that party's privacy policy applies. Adtion is not responsible for the privacy practices of external websites that we do not manage.

15. Privacy complaints

Do you have a question or complaint about the processing of your personal data? Please first contact us at info@marinaut.nl.

You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority) or, where applicable, another competent European data protection authority.

16. Changes

We may amend this privacy policy when our practices, services or legal obligations change. The current version is published on Marinaut.nl. For material changes, we inform those concerned where legally required.

17. Contact

Adtion B.V. / Marinaut.nl
Cargadoorweg 25
6541 BT Nijmegen
Netherlands
Chamber of Commerce: 09189436
VAT: NL820163879B01
Telephone: +31 (0)24 799 8041
Email: info@marinaut.nl